📦 Shipping
How long does shipping take?
Orders typically ship within 2-5 business days. During sales, holidays, or new arrivals, processing times may be slightly longer.
Do you offer free shipping?
Yes! We offer free shipping on orders over $100, excluding large or oversized toys. Oversized items require special shipping due to their size and weight and will have shipping costs calculated at checkout.
How much is shipping?
Shipping costs are calculated at checkout based on your location and order total.
Do you offer local pickup?
Local pickup is available at checkout. You’ll receive an email when your order is ready.
Do you ship internationally?
At this time, we ship within the U.S. only.
🚚 Lost or Delayed Packages
My package says delivered, but I don’t have it. What should I do?
Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend checking with neighbors, contacting your local post office, or submitting a package inquiry here.
Can you replace a lost or stolen package?
Unfortunately, we cannot replace or refund packages once they are marked as delivered. Please ensure your shipping address is secure.
🔁 Returns & Exchanges
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 14 days of delivery.
Are there items that cannot be returned?
Sale or clearance items and seasonal or holiday items are final sale.
How do I start a return?
You may start a return through your account with us, or feel free to email us at hello@shoplulie.com with your order number to begin the return process.
Do you offer exchanges?
We do not offer direct exchanges. A refund or store credit will be issued once the return is approved.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.