Let's Get This Potty Started

We want you to love your purchase! If for any reason you're not completely satisfied, we accept returns on new, unused, and unworn items within 14 days of purchase.

In-Store Returns:

• Items must be returned in original condition with tags attached.

• Sale items and holiday items are final sale and not eligible for return or exchange.

• Returns must be accompanied by the original receipt.

• If the item was a gift, a store credit/gift card will be issued.

Online Returns:

• Eligible items may be returned within 14 days of the delivery date.

• All return shipping costs are the responsibility of the customer. The amount will be deducted from your refund.

• Original shipping fees are non-refundable.

• Please ensure items are in original, unused condition with tags attached.

• Sale and holiday items are final sale and cannot be returned or exchanged.

To initiate an online return, please enter your request through your account or contact us at hello@shoplulie.com.

Shipping Policy

We’re so glad you’re shopping with us! Please allow 2–5 business days for order processing before your items are shipped.

Shipping Rates:

• Enjoy free standard shipping on orders over $100 (excludes oversized items such as larger toys).

• Shipping rates will be calculated at checkout.

Need it fast?
We offer expedited shipping options, including overnight delivery. However, please note that selecting overnight shipping does not guarantee next-day arrival. Orders still require processing time of 2–5 business days before they ship.

Lost or Damaged Packages:
Once your order leaves our hands, it is in the care of the shipping carrier. We are not responsible for lost, stolen, or damaged packages during transit. We recommend reaching out directly to the carrier if an issue arises with your delivery.

** At this time, we only ship within the USA.

We appreciate your support of our boutique!